Frequently Asked Questions
Find quick answers to frequently asked questions about our products, the ordering process, and our B2B services.
Shipping
Can I pick up my order at your warehouse?
Yes, it is possible to pick up the goods yourself. We prepare the products ourselves and our warehouses are managed by us. The products we offer are, depending on availability, coordinated from various locations in our warehouses worldwide and shipped locally.
What are your delivery times?
We normally deliver products using our own delivery service. As soon as your order is ready for dispatch, we will send you an email with available delivery times. You can then indicate which delivery day suits you best. Our own delivery service operates from Monday to Friday. For small deliveries, we also occasionally work with parcel services such as PostNL and DPD.
Do you offer installation service?
We are currently working on adding this service to our offering, but it is not yet available.
Can I choose a specific delivery time/day?
At this time, it is not possible to choose a specific delivery time or day.
Do you also deliver to another country?
Our warehouse is located in Wemeldinge (Zeeland, NL). We benefit from good transport links throughout the Netherlands and Belgium. This makes it easy for us to serve important urban areas such as the Flemish Diamond, the Brabant Cities, the Randstad, Arnhem-Nijmegen, Twente, Groningen, the Maastricht-Liège Euregio, Brussels and Luxembourg—none of which are far for our own transport fleet. As a result, we have become the leading office chair supplier in the Benelux.
Delivery, warranty and returns
Customized deliveries throughout the Benelux and beyond, by prior arrangement.
Our warehouse is located in Wemeldinge (Zeeland, NL). We benefit from good transport links throughout the Netherlands and Belgium. This allows us to easily serve important urban areas such as the Flemish Diamond, the Brabant Cities, the Randstad, Arnhem-Nijmegen, Twente, Groningen, the Maastricht-Liège Euregio, Brussels and Luxembourg—none of which are far for our own transport fleet. As a result, we have become the leading office chair supplier in the Benelux.
Exchange
Exchanging an item for the same item in a different size or color is considered a new order. You return your original order within the viewing period and place your new order as usual. We therefore charge shipping costs for processing and delivering this order.
Exceptions
Some items cannot be returned because the products have been customized according to your specifications. Sale, B-stock and other discounted items cannot be returned.